Customer Service

International Shipping & Delivery:

International Customers (other than Canada)

Bathroom products from Esphomestore.com are sent to customers worldwide from our warehouse in Virginia, United States.

We ship sensor faucets, LED showerheads, bathroom tub faucets, shower heads, jetted showers, hand showers, and other bathroom accessories to international consumers outside of Canada.

Please be aware that the following products cannot be shipped to clients outside of the United States due to high freight and insurance costs: steam showers, shower panels, and whirlpools with hydrotherapy.

Please add 5-7 business days to the typical United States shipping times for any other international shipments (except Canadian customers).

Email us at info@esphomestore.com if you are unsure whether an item ships to your country or have questions about the shipping cost or transit time, and we will respond to you within 24 hours.

Canadian Customers:

For our Canadian customers, we ship shower panels, shower systems, sensor faucets, bathroom faucets, shower heads, jetted showers, hand showers, and other bathroom accessories via UPS or USPS.

Please be aware that due to high freight and insurance costs, we are unable to ship the following items to Canadian customers: steam showers, shower enclosures, and hydro massage whirlpools.

Please increase the standard United States shipping times by an additional 4-6 days for all Canadian goods.

Europe:

In Europe, we primarily ship to the UK, Germany, Spain, and France. Please be aware that the consumer is responsible for paying any applicable customs. Bathroom accessories like faucets, shower sets, shower heads, and LED showers make up the majority of European shipments. 

Australia:

We export our hands-free faucets, LED showers, and bathroom tub faucets to Australia.

Below is the list of countries we ship our products:

Brazil and South America: We send shower heads, multi-color shower systems, sensor touch-less faucets, bathroom faucets, body shower jets, and shower heads to our Brazilian customers.

Privacy & Security

What kind of data do we gather?

• When you sign up for an account, place an order, engage in a survey, enter a contest or sweepstakes, or use another site function, we may ask for information from you.

• We might need information from you when you place an order or register, including your name, email address, mailing address, phone number, and credit card details. However, you are welcome to browse our website anonymously.

• In order to complete the gift order, we also gather data about the recipients of gifts. We don't utilise the data we get about gift recipients for advertising.

• We use "cookies," like many other websites, to improve your experience and compile data on visitors to our websites. For more on cookies and how we use them, please see the part below titled "Do we use "cookies"?".

How do we use your information?

We may make the following uses of the data we gather from you when you register, make a purchase, participate in a campaign or contest, answer a survey or marketing email, browse the website, or use particular other site features:

• To personalise the content and product offerings you view when you browse our site. 

• To fulfil your requests for customer service more effectively.

• To complete your purchases swiftly.

• To manage a campaign, survey, contest, or other website features.

• We may contact you from time to time by email if you have chosen to receive our email newsletter. Please see the section below titled "How to opt-out, remove, or alter information you have submitted to us" if you no longer wish to receive promotional emails from us. You won't get these emails if you haven't chosen to receive email newsletters. The option to join our email list and get emails from us is provided to site visitors who register or take part in other site features like marketing campaigns and "members-only" content.

How we protect visitor information?

We employ a number of security measures to keep the confidentiality of your personal information. Only a small group of people with special access permissions to these systems and who have agreed to keep the information confidential are able to access the guarded networks where your personal information is kept. We provide you with the option of using a secure server when you place orders or access your personal information. All sensitive or credit information you provide is encrypted and sent through Secure Socket Layer (SSL) technology to our databases, where it is only accessible in the ways described above.

Do we use "cookies"?

Yes. Cookies are small files that a website or its service provider upload to your computer's hard disc through your web browser (if you allow them to do so). By doing so, the website's or service provider's systems are able to identify your browser and capture and remember specific information. For instance, cookies assist us in processing and remembering the products in your shopping cart. They also assist us in better understanding your preferences based on past or present site activity, allowing us to provide you with better services. To provide better site experiences and tools in the future, we also employ cookies to aid in collecting aggregate data on site traffic and user activity.

To help us better understand our website visitors, we might enter into contracts with third-party service providers. These service providers may only use the information gathered on our behalf to support and enhance our business operations.

You can either turn off all cookies or have your computer alert you each time one is sent. You accomplish this by using the browser's options. Because each browser is a little bit different, check the Help menu to find out how to edit your cookies properly. You won't have access to many features that improve your site experience if you disable cookies, and some of our services won't work properly. However, you can still place orders over the phone by getting in touch with customer care.

Do we disclose the information we collect to outside parties?

Except as set forth below, we never sell, trade, or otherwise transfer your personally identifiable information to outside parties without first giving you notice. The phrase "outside parties" excludes Esphomestores. It also excludes our website hosting partners and other third parties who help us run our business, operate our website, or provide services to you, as long as those parties agree to keep this information private. We might also divulge your information if we think doing so is necessary to abide by the law, uphold the rules of our site, or safeguard the rights, property, or safety of others. However, visitor data that cannot be used to identify an individual may still be shared with third parties for marketing, advertising, or other purposes.

How to change, remove, or opt-out of information provided to us?

Please let us know if you want to change your email subscriptions by changing your choices in the "My Account" section. Please be aware that depending on how quickly emails are produced, you might receive any email that is already in production.

Log into our website's "My Account" section and remove your shipping addresses, billing addresses, and payment information to completely remove all of your online account information from our database. Please be aware that we may keep records of specific sales transactions in order to service those transactions and for record-keeping purposes.

Third Party Links

We might add external links on our site in an effort to give you more value. These websites that are linked have their own independent privacy policies. As a result, we are not accountable or responsible for the actions or content of these connected websites. However, we endeavour to maintain the integrity of our website and appreciate any criticism regarding the connected sites (including if a specific link does not work).

Changes to Our Policy

We will update this page if we decide to make changes to our privacy policy. Changes to the policy will only apply to data gathered after the change's effective date. This policy was last updated on August 6, 2008.

Questions & Comments

We appreciate your privacy-related inquiries, suggestions, and worries. Please give us any and all comments you may have about privacy or any other topic.

Online Only Policy

This online privacy statement only relates to data that we collect online; it does not apply to data that we collect offline.

Terms and conditions

Visit our Terms and Conditions section to learn more about how our website's use is subject to disclaimers and liability limits.

Your Consent

You agree to our privacy policy by using our site. 

Replacements & Returns

At Esphomestores, we strive for complete client satisfaction. We are proud of the high calibre of the goods we offer. Please follow the instructions provided below if you are not entirely happy with your purchase. We will assist you in returning it. We want returns and exchanges to be as simple as possible.

If the steps below are followed, returns for shower systems, sensor faucets, LED showers, and other accessories can be processed:

• The item(s) being returned must be in brand-new condition with no signs of usage or damage. All original packaging safeguards must be kept.

• A Return Merchandise Authorization (RMA) number is required for all returns. For your RMA number, please email info@esphomestore.com.

• A refund of the total invoice amount will be given, less any applicable shipping and handling fees and a 15% restocking fee.

• The cost of return shipping is borne by the buyer.

• Any applicable fees from the initial purchase, including labour, installation, surcharges, and other expenses, are not refundable. 

• The value of returned goods less the actual outbound shipping costs we paid, and any potential restocking fees will be deducted from the credit for goods received as part of a "free shipping" offer.

• Only within 30 days after receiving your order and in accordance with the provided conditions are refunds or exchanges accepted.

• Please inspect for damage as soon as you open the boxes after arrival.

Products Already Installed

We cannot accept the return of a product that has been installed, altered, or whose parts are missing. We will be pleased to help you through the replacement procedure if this product is eligible for replacement under the manufacturer's warranty or guarantee.

Special Requests: Special orders cannot be returned and need full payment upfront. Items that were specially ordered will not be refunded.

Within 4 days of UPS/FedEx delivery, you must notify us of any damage, and we will attempt to get you a replacement item.

Return Dept. Contact Information:

Email: info@esphomestore.com

Esphomestore/Return

377 Ocean Ave, Islip, NY 11751

Customer Service: 631-650-0375

www.esphomestore.com 

Deliveries of large packages

When acquiring large objects like a bathtub, whirlpool, or steam shower, immediate inspection is especially crucial. I EIt is crucial to record any damage when you sign for the delivery on the bill of lading or receipt. Within 48 hours after delivery, JunoShowers must be notified of any damages.

Customers who sign for deliveries but fail to note "damage" are responsible for any harm to the goods. You may refuse delivery if the item seems to be seriously harmed. In order for Esphomestore to prepare for the return and send out a replacement item, do let us know about the refusal. The damaged or defective item(s) will be repaired or replaced by Esphomestore at no additional cost. In the event that a return is preferred over a replacement, the aforementioned "Standard Return Policy" is applicable, and all applicable restocking fees, as well as our initial shipping and handling expenses, will be subtracted from your credit.

The free replacement item could be charged if the return process for the damaged item(s) is not followed.

Returns discovered to have been received correctly or in functioning order might not be eligible for a refund. In this situation, JunoShowers will email you to let you know whether we've decided to refund your money less a 50% restocking fee and or return the product back to you at your expense.